Updated: July 14, 2021
Unless you opt-out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Website, including unique identifiers and preference information such as IP address, technical usage, browser type, time zone settings, language preferences, operating system, unique device identifiers, search history, page response times and length of visit, pages viewed, marketing preferences or navigation and clickstream behavior for online interactions.
These Cookies helps us understand how you use the Website and the content of the Website in order to make improvements. We also may use these Cookies to promote our services through marketing and advertising. These Cookies may be accessed or disclosed to third-parties, such as Google Analytics and Facebook Pixel, for the purpose of analyzing site usage and better serving you relevant advertisements.
You can opt-out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of the Website’s features, and may prevent us from providing you with the information and services you have requested.
When you submit a form on the Website, we will collect some personal information about you, like your name, e-mail, phone number and service required. This information will be used to create a profile with PainRelief Now, verify your identity, respond to your inquiry, or to allow us to follow-up with you directly.
If you sign up to receive direct marketing or promotional communications from PainRelief Now or WELL, we will collect your name, phone number and e-mail to inform you about the requested products and services.
To provide our Services, we will collect some personal information about you, like your name, e-mail, phone number, address, and insurance information. This information will be used to create a profile with PainRelief Now, verify your identity, communicate with you, and bill for the treatment provided. PainRelief Now will also collect, either directly from you patient and potentially from other referring health service professionals, personal health information about you. This information can include presenting problems, health history, health conditions and treatments provided. Only the personal health information necessary to provide the patient with the services will be collected.
We use your personal information to:
PainRelief Now reserves the right to aggregate and anonymize personal information collected and to use such aggregated information as it sees fit.
Exceptionally, we may collect, use or disclose personal information without your consent in the following limited circumstances:
If we merge with another business, we will inform you of any impact on your personal information.
We only share your personal information with service providers in order to operate the Website. This includes potentially sharing your personal information for:
We may share your personal information, including your personal health information, with service providers in the course of providing the patient the requested services. This includes sharing your personal information to:
We retain personal information for as long as required to provide the services for which it was collected, otherwise, in accordance with applicable legal and regulatory requirements.
We take reasonable steps to ensure that any personal information in our custody is accurate and up to date but we mostly rely on you to notify us of any changes to personal information you provided us.
We use reasonable and appropriate physical, administrative and technical measures designed to help you secure your personal information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate purpose for accessing the personal information collected by us are authorized to do so. Security and data protection training is also provided to all PainRelief Now staff. Unauthorized use of personal information by anyone affiliated with PainRelief Now or WELL is prohibited and constitutes grounds for disciplinary action.
All of our contracts with our third-party service providers contain clauses specifically to address confidentiality and data management, and covenants ensuring compliance with privacy law and the protection of personal health information.
Even though we take all necessary steps to protect your personal information, security breaches cannot be eliminated and we cannot guarantee no breach will ever occur.
All personal information we collect on our Website is collected via secured connections and stored on secure servers in Canada; however, personal information processed by our third-party service providers may be done outside of Canada. While outside of Canada, personal information is subject to that jurisdiction’s laws, which may permit governmental authorities the right to access your personal information.
For more information on our service providers or where we store personal information, contact us at email@example.com.
All personal health information we collect at our Clinic is stored within electronic medical records (EMR). Our agreements with our EMR vendors, and all other third-party service providers used for the services requested by the patient, ensures that all personal health information remains in Canada and that our vendors comply with all relevant privacy laws and adhere to certain data protection standards.
For more information on our third-party service providers and how your personal health information is protected, contact us at firstname.lastname@example.org.
Our Website may lead you to third-party websites, including websites advertising other products or services. Those organizations are separate and distinct from WELL and have their own separate privacy policies. We are not responsible in any way for how any third-party collects, uses or discloses your personal information, so it is important to familiarize yourself with the privacy policies of these websites before providing your personal information to them.
You may sign up to receive marketing or promotional communications from PainRelief Now or WELL. Where you have expressly consented, we may use your personal information to inform you about us and products and services offered by PainRelief Now and/or WELL, including promotional offers and events.
If you no longer wish to receive marketing or promotional communications from us, you can opt-out at any time by:
We remove your contact information from our marketing lists within 48 hours as soon as you unsubscribe.
We will obtain the patient’s or health care professional’s consent to collect, use or disclose personal information (except where we are authorized to do so without consent). Consent can be provided orally, in writing, electronically, through an authorized representative, or it can be implied when the purpose for collecting, using or disclosing the personal information would be considered obvious, and the patient or health care professional voluntarily provides personal information for that purpose. Consent may also be implied when a patient or health care professional is given notice and a reasonable opportunity to opt-out of his/her personal information being used but chooses not to opt-out.
You also have the right to:
Contact us at email@example.com to exercise any of these rights. If you request access to your personal health information, we may refer your request to the relevant healthcare provider to comply with your request. We will respond within 30 days. If we cannot grant your request, for example if you make an access request and providing you access would disclose personal information about another person, we will give reasons.
We will address all requests with equal attention.
If after contacting us you are still not satisfied, you have the right to file a complaint with your local privacy authority.